Free U.S. Shipping on All Orders
At Bamora Mahjong, we carefully prepare and ship every order to help ensure it arrives safely.
Order Processing
Orders are typically processed within 2–3 business days. Processing time may include order confirmation, quality inspection, packaging, and preparation for shipment.
Business days do not include weekends or U.S. public holidays.
Shipping Time
Estimated delivery times are generally:
Eligible U.S.-made products: approximately 5–7 business days after processing
Products fulfilled by international production partners: approximately 7–14 business days after processing
International orders: delivery times may vary depending on destination and shipping method
Delivery times are estimates and are not guaranteed. Actual delivery may vary due to destination, customs processing, weather conditions, carrier delays, peak holiday periods, or other circumstances outside our reasonable control.
Shipping Cost
We currently offer free standard shipping on eligible orders unless otherwise stated during checkout.
Optional upgraded or special shipping methods may be available for an additional charge.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.
Tracking may take some time to update after the shipping label is created or after your package is transferred between carriers.
For some internationally fulfilled U.S. orders, local carrier tracking may become active only after the package arrives in the United States.
Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered production or has been shipped.
Bamora Mahjong is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.
Customs and Import Fees
International orders may be subject to customs duties, taxes, VAT, brokerage fees, or import charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Customs processing may also cause additional delivery delays.
Delayed or Lost Packages
Shipping delays may occasionally occur because of customs inspections, severe weather, high shipping volume, transportation disruptions, carrier-related issues, or other circumstances outside our reasonable control.
If your tracking information has not updated for an extended period or your package has not arrived within the estimated delivery window, please contact us so we can review the shipment and assist where appropriate.
Packages Marked as Delivered
If your tracking shows that your package was delivered but you cannot locate it, please:
Check around your property, mailbox, front door, garage, or other secure delivery areas.
Ask household members, neighbors, or building management.
Contact the local shipping carrier for additional delivery details.
If you still cannot locate the package after completing these steps, please contact us and include your order number.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and provide:
Your order number
Clear photos of the damaged item
Clear photos of the shipping packaging when relevant
We will review the issue and provide an appropriate resolution, which may include a replacement, reprint, partial refund, or full refund depending on the circumstances.
Contact Us
For questions about shipping or tracking, please contact:
Email: support@bamoramahjong.com
Store: Bamora Mahjong
Website: https://bamoramahjong.com