Frequently Asked Questions

How do I place an order?
Simply choose your favorite Bamora Mahjong design, select the available product options, click “Add to Cart,” and follow the checkout steps to complete your purchase.

Once your order has been placed successfully, you will receive an order confirmation by email. We will also send tracking information once your order has shipped.

How long does it take to receive my order?
Most orders are processed within 2–3 business days.

For eligible U.S.-made products, estimated shipping is approximately 5–7 business days after processing.

Products fulfilled by our international production partners typically require approximately 7–14 business days for shipping after processing.

Delivery times are estimates and may vary depending on your location, carrier delays, holidays, customs procedures, weather conditions, or other circumstances outside our reasonable control.

How can I track my order?
Once your order has shipped, we will send you a shipping confirmation email with tracking information when available.

Why isn’t my tracking number working?
Tracking information may take some time to update after your package has been handed over to the shipping carrier.

If your tracking has not updated after several business days, please contact us at support@bamoramahjong.com and include your order number so we can assist you.

My order is late. What should I do?
If your order has not arrived within the estimated delivery window, please check the tracking information first.

If tracking has not updated or you need additional assistance, contact us at support@bamoramahjong.com with your order number.

What payment methods do you accept?
Available payment methods are displayed at checkout. Depending on availability, these may include major credit or debit cards and other supported payment options.

All payments are processed securely through our payment service providers.

When will my card be charged?
Your payment method will be charged after your order has been successfully submitted and payment authorization has been completed.

Is my personal information secure?
We use reasonable security measures and trusted service providers to help protect your personal information.

Payment information is processed securely by our payment providers. Bamora Mahjong does not generally store complete credit or debit card details.

Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible at support@bamoramahjong.com.

Because some Bamora Mahjong products are made to order, changes or cancellations may no longer be possible once production has started.

Can I change my shipping address?
Please contact us as soon as possible if you entered an incorrect shipping address.

We cannot guarantee that an address can be changed once your order has entered production or has been transferred to the shipping carrier.

What should I do if my item arrives damaged or defective?
Please contact us within 7 days of delivery at support@bamoramahjong.com.

Include your order number, a description of the issue, and clear photos of the product and packaging when relevant.

Once we review your claim, we may offer a replacement, reprint, partial refund, or full refund depending on the circumstances.

Can I return my order?
Eligible return requests must be submitted within 7 days of delivery.

Items must be unused, in their original condition, and in their original packaging. Personalized, customized, or made-to-order products may not be eligible for return unless they arrive damaged, defective, incorrect, or materially different from what was ordered.

Please review our Refund Policy for full details.

Are mahjong tiles or accessories included with the mat?
No. Mahjong tiles, racks, dice, chairs, tables, and other accessories shown in product photos are for styling and demonstration purposes only unless the product description clearly states that they are included.

Will the color look exactly the same as it does on my screen?
We make every reasonable effort to display product colors accurately. However, colors may appear slightly different depending on your screen, device settings, lighting, and the production process.

Are small print or placement variations considered defects?
Because some products are made to order, slight variations in color, print placement, dimensions, or finish may occur and are not generally considered defects.

Do you ship internationally?
Shipping availability depends on the destination and product. If shipping is available to your location, available options and charges will be shown at checkout.

International customers may be responsible for customs duties, taxes, VAT, brokerage fees, or other charges imposed by the destination country.

How can I contact Bamora Mahjong?
If you have questions about an order, shipping, returns, or product details, please contact us at:

Email: support@bamoramahjong.com
Website: https://bamoramahjong.com